KYC

• How my account will be activated ?

  Your account will be activated upon the successful review of the information submitted during the onboarding process, including KYC documentation. Once verified, you will receive a prompt notification, granting you access to all available services and features.

• Why is KYC important ?

  KYC is crucial for preventing fraud, money laundering, and other financial crimes. It helps businesses establish the identity of their customers and assess the risk associated with their activities.

• What documents are required for the KYC process ?

  To complete the KYC process, please ensure you have the following documents ready:

  1. Civil ID: - Provide a valid Civil ID for identification purposes.
  2. Commercial License:- Submit a copy of the commercial license for your business.
  3. Signature Authorization:- Include a document authorizing signatures related to the business.
  4. Articles of Association: - Provide a copy of the Articles of Association outlining the company's structure and purpose.
  5. Commercial Register:- Include a copy of the commercial register for official registration details.
  6. Civil IDs of All Owners:- Submit Civil IDs of all owners associated with the business.
  7. Civil ID of Manager: - Provide the Civil ID of the designated manager.
  8. Civil ID Back:- Include a copy of the back of the Civil ID for verification purposes.
  9. Bank Account Letter: - Submit a letter from the bank confirming the existence and details of the business bank account.
  10. Instagram:- If applicable, provide the business's Instagram profile for social media verification.
  11. Website:- Include the URL or documentation related to the business website.
  12. 3-Parties Contract/Agreement: - Submit relevant contracts or agreements involving three parties.
  13. Basic Regulations List (For Charities Only): - If the business is a charity, include a list of basic regulations.
  14. Board of Directors Agreement (For Charities Only):- If the business is a charity, provide the Board of Directors Agreement.
  15. Others:- Include any additional documents as specified by the KYC requirements

• Can I submit my KYC documents online ?

  No, as part of our process, our team will collect copies of your documents and handle the upload into our system. You will be guided through this process when necessary.

• How is my information safeguarded during the KYC process ?

  We prioritize the security of your data. Our systems use encryption and follow stringent security measures to protect your sensitive information.

• How long does the KYC process take ?

  The KYC process typically takes 5 working days to complete.

• What happens if KYC verification takes longer than 5 days ?

  While rare, unforeseen circumstances may cause delays. If the verification process extends beyond 5 days, we will notify you promptly and provide updates on the status.

• What happens if a KYC verification fails ?

  If a customer fails KYC verification, they may be restricted from accessing certain services or products until their identity is successfully verified. The specific actions depend on the policies of the institution.