Refund

• How do I initiate a refund request ?

  To request a refund, please follow these steps:

  1. Log In to the Web Portal:
     1. Access the merchant's web portal using your credentials.
  2. Once logged in, find and navigate to the designated "Orders" section within the web portal.
  3. Submit Refund Request:
     1. Within the Orders section, open the order you wish to initiate a refund. Add details and submit the refund request form. You will receive confirmation that your request has been received.
  4. Operation Team Review:
     1. Our dedicated operations team will thoroughly review your refund request, ensuring it complies with the refund process and includes all necessary information.
  5. Communication of Decision:
     1. You will be promptly informed of the decision regarding your refund request on email. This communication may include approval, denial, or a request for additional information.
  6. Refund:
     1. If your refund is approved, the funds will be returned to the credit or debit card that was originally charged.

• How long does it take to process a refund ?

  Refund processing times vary but typically take 7 business days. You will receive notifications regarding the status of your refund.

• What should I do if my refund is taking longer than expected ?

  If your refund is delayed, please contact our customer support for assistance and updates on the status of your refund.

• What is the timeframe for raising a refund request ?

  To be eligible for a refund, requests must be raised within 3 days of the transaction date.

• How can I request a refund for my order ?

  1. Option 1 - Through the Merchant Panel:
     1. Log in to the merchant panel.
     2. Navigate to the "Orders" section.
     3. Locate the specific order you wish to refund and click on the edit icon.
     4. In the order details, find the "Refund" button and click on it.
     5. Enter the amount you wish to refund.
     6. Click on the "Confirm Refund" button to complete the process.
  2. Option 2 - Contacting Customer Care:
     1. Reach out to our customer care team.
     2. Provide details about your order and the reason for the refund request.
     3. The customer care representative will guide you through the refund process and assist in initiating the refund.

• Can I choose either option for a refund ?

  Yes, you have the flexibility to either request a refund through the merchant panel or by contacting our customer care team. Choose the method that is more convenient for you.

• How long does the refund process take?

  The refund process time may vary, but our team will work to process it as quickly as possible. You will be notified once the refund is initiated. Please check with our customer care team for specific timelines.

• What information do I need to provide when requesting a refund ?

  When using the merchant panel, ensure you have the order details and the specific amount you wish to refund. When contacting customer care, be ready to provide order details, and any additional information about the reason for the refund may be helpful.

• Can I track the status of my refund request ?

  Yes, you can track the status of your refund request by contacting our customer support.

• What if my refund request is delayed or not processed within the expected timeframe ?

  If there are delays or issues with your refund request, please contact our customer support for assistance and updates on the status of your refund.